Infoteam handles it's application development in house and strives to provide accurate, performance orientated and reliable systems to facilitate the business' growth and development often within short timeframes.


Infoteam always aims to provide our customers with the data they require in the format appropriate to their needs. Specific data interface requirements will be discussed and agreed as part of the new client setup routines.


Key technologies:


¬All systems are built using market-leading Oracle products:

o Database: Oracle 11g deployed as a RAC (Real Application Cluster) solution

o Middleware: Oracle Application Express v3.1 – the market-leader in RAD and  performant client-server database solutions.


¬In combination these products provide a fully scalable solution to Enterprise standard with extremely high levels of system availability and performance. All systems thus provide a highly-performant web-based solution accessible via either the World Wide Web or local Intranet


¬Both the RAC solution and Oracles Data Guard system helps to guarantees 24x7x365 system availability by offering a “warm” system failover and full DR capability


¬Sophisticated system performance monitoring software is used, again as part of the Oracle tool-set, to maintain optimum system performance and reliability


¬Based on highly tuned Red Hat® Enterprise Linux® operating system Technology with integrated label printing and barcoding technology


¬We support XML, HTTPS, FTP and  SFTP data transfer capabilities between Customer and Client systems


¬Full Change and Code Control Management techniques and systems are in use to minimize implementation defects and maximize system availability


¬A fully integrated Help Desk system is managed for rapid user support, resolution and problem management for both IT and other business areas. Built-in error notification aids rapid problem diagnosis.


Local system features

¬Data entry supported via barcode, mouse or keyboard

¬Fully configurable data-driven menu systems allows business users to own and change data at will

¬Security: MD5 obfuscation, full password protection of users. Authentication and authorization schemes secure all systems from both external attack and user-abuse

¬Multi-platform Touch-screen technology delivered via PDA

¬Full audit trails are maintained of critical business transactions


System building-blocks

¬Warehouse Management system

o Fully integrated Warehouse Management system; also integrates into Repair systems

o Management of Location, Container and item data via Desktop or PDA menu screens

o In-depth reporting and enquiry systems.

¬Repair Systems

o Allows the full end-to-end lifecycle of a units repair cycle to be defined and maintained

o Record and report on Parts usage

o Record and report on Test Diagnostic result including the capture of customer-defined  IRIS and Failure codes.

¬Call Centre

o Capture and monitoring of the full Repair cycle by Customer

o Despatch system integrated to preferred Carrier systems.

¬Reporting

o Fully configurable reporting will deliver output via XML, CSV, PDF online via HTML as well as by scheduled EMail

o High availability of real-time business critical performance data.

 

Quality, Performance and Reliability